FAQ

StepAura specializes in fashionable footwear for the style-conscious individual. Our collections include:

• HEELS: Black Heels, Chocolate Heels, Kitten Heels, Pumps, Points
• BOOTS: Ankle Boots, Flat Boots, Heeled Boots, Shop All Boots
• FLATS: Ballet Flats, Loafers, Flatform Sandals, Shop All Flats
• SANDALS: Various styles including Flatform Sandals

We regularly update our collections with New Arrivals and Back in Stock items.

We recommend referring to our detailed size guide available on each product page. Our shoes are designed with both style and comfort in mind, featuring the perfect blend of fashion and comfort that StepAura promises.

We offer two shipping options to suit your needs:

• Standard Shipping ($12.95): 10-15 business days after 1-2 day processing via DHL/FedEx
• Free Shipping (orders over $50): 15-25 business days after 1-2 day processing via EMS

Order processing takes 1-2 business days before shipping.

Yes! StepAura is a global brand delivering to fashion-forward individuals worldwide. However, we’re unable to ship to select remote areas and certain parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.

For both shipping options, you’ll receive a tracking number via email once your order ships. This allows you to follow your package’s journey from our facility to your front door.

Our team carefully prepares your selected footwear within 1-2 business days. We handle each pair with the attention it deserves, ensuring your StepAura shoes arrive ready to elevate your style from the first unboxing.

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we offer free shipping via EMS on all orders over $50. This economical option is perfect when you’re stocking up on multiple pairs or planning ahead for your seasonal footwear needs.

Yes! We frequently offer promotions like our current “SHOP NOW & SAVE 30%” campaign. Check our website regularly for the latest offers and new arrivals.

We want every pair to provide the perfect blend of fashion and comfort. If your StepAura shoes don’t match your expectations, we offer a 15-day return policy from the date of delivery.

Please contact our customer service team at [email protected] to initiate the return process. We’re here to help ensure you walk with confidence, style, and comfort.

We carefully package each order to prevent damage during transit. However, if your shoes arrive damaged or defective, please contact us immediately at [email protected] and we’ll resolve the issue promptly.

At StepAura, we believe fashion should be accessible and convenient. We’ve designed a delivery experience that’s as seamless and stylish as our footwear collections. Each pair is crafted to provide the perfect combination of style and comfort, making every step a fashion statement.

StepAura Store is located at 2809 Timber Ridge Road, Sacramento, US 95814. We serve customers globally (excluding select remote areas and parts of Asia).