At StepAura Store, we believe that elegance should be experienced with complete confidence. Just as we craft our footwear with precision and care, we’ve designed our returns process to be seamless and sophisticated. Your satisfaction is our priority, and we’re committed to ensuring your shopping experience matches the quality of our heels, boots, flats, and sandals.

Key Policy Highlights

Return Window: 15 days from delivery date

Condition: Items must be unworn, in original packaging with tags attached

Return Shipping: Customer responsible for return shipping costs

Refund Processing: 5-7 business days after we receive your return

Eligibility Requirements

To qualify for a return or exchange, your item must meet the following criteria:

  • Return request initiated within 15 days of delivery
  • Item is in its original condition: unworn, unwashed, and undamaged
  • Original tags are still attached
  • Item is in its original packaging
  • Proof of purchase (order number or receipt) is provided

Please Note: For hygiene reasons, we cannot accept returns on certain intimate footwear items, including but not limited to:

  • Ballet Flats (due to close contact with feet)
  • Any footwear that shows signs of wear or has been tried on without protective socks

The Returns & Exchanges Process

  1. Initiate Your Return Request

    Within 15 days of receiving your order, email us at [email protected] with your return request. Use the template provided below to ensure we have all necessary information.

  2. Wait for Authorization

    Our customer service team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship your return without this authorization.

  3. Package Your Items Securely

    Place the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip. Write your Return Authorization Number clearly on the outside of the package.

  4. Ship Your Return

    Ship your package to our returns center using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost return shipments.

    Returns Address:
    StepAura Store Returns
    2809 Timber Ridge Road
    Sacramento, US 95814

Refund Information

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Exchanges

We currently offer exchanges for size only, subject to availability. To request an exchange:

  1. Follow the standard returns process outlined above
  2. Clearly indicate in your return request that you’d like an exchange and specify your desired size
  3. If the requested size is available, we’ll ship your exchange once we receive your return
  4. If your requested size is unavailable, we’ll process a refund instead

Return Request Template

To streamline your return process, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear StepAura Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number] Items to Return/Exchange: – Product Name: [e.g., Black Heels, Size 7] – SKU/Product Code: [If available] – Reason for Return: [e.g., Incorrect Size, Changed Mind, etc.] I would like to request: [ ] Refund [ ] Exchange to Size: [ ] I confirm that the item(s) are unworn, in original condition with all tags attached and in original packaging. Thank you for your assistance. Sincerely, [Your Name]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the damage or defect. We’ll arrange for a prepaid return label and expedite your replacement or refund.

International Returns

For our international customers (excluding select remote areas and parts of Asia), return shipping costs and any customs duties are the responsibility of the customer. Refunds will be issued in US dollars, and your financial institution will determine the final amount in your local currency.

For any questions about our returns policy or to check the status of your return, please contact us at [email protected].

Thank you for choosing StepAura Store, where your satisfaction walks hand in hand with style.