Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

International Shipping

We ship worldwide, excluding select remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

At StepAura Store, we believe that elegance should be experienced with complete confidence. Our returns process is designed to be as sophisticated and seamless as our footwear collection.

Eligibility Requirements

To qualify for a return or exchange, your item must meet the following criteria:

• Return request initiated within 15 days of delivery
• Item is in original condition: unworn, unwashed, and undamaged
• Original tags are still attached
• Item is in original packaging
• Proof of purchase (order number or receipt) is provided

The Returns & Exchanges Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, email us at [email protected] with your return request. Use the template below to ensure we have all necessary information.

Step 2: Wait for Authorization

Our customer service team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship your return without this authorization.

Step 3: Package Your Items Securely

Place the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip. Write your Return Authorization Number clearly on the outside of the package.

Step 4: Ship Your Return

Ship your package to our returns center using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost return shipments.

Returns Address:
StepAura Store Returns
2809 Timber Ridge Road
Sacramento, US 95814

Refund Information

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Exchanges

We currently offer exchanges for size only, subject to availability. To request an exchange:

• Follow the standard returns process outlined above
• Clearly indicate in your return request that you’d like an exchange and specify your desired size
• If the requested size is available, we’ll ship your exchange once we receive your return
• If your requested size is unavailable, we’ll process a refund instead

Return Request Template

To streamline your return process, please use the following template when contacting us:

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the damage or defect. We’ll arrange for a prepaid return label and expedite your replacement or refund.

International Returns

For our international customers (excluding select remote areas and parts of Asia), return shipping costs and any customs duties are the responsibility of the customer. Refunds will be issued in US dollars, and your financial institution will determine the final amount in your local currency.